Customer Service

At Dillo Apparels, customer satisfaction is our top priority. Whether you have questions about an order, need assistance with returns, or just want some styling advice, our team is here to help. Find answers to frequently asked questions below, or reach out directly using the contact options provided.

1. Contact Us

Our customer service team is available to assist you with any inquiries. You can reach us via:

• Email: support@dilloapparels.com
• Live Chat: Available on our website from 9 AM to 7 PM (Monday to Saturday)

2. FAQs

For quick answers, check out our Frequently Asked Questions section:

• Shipping & Delivery
  Get information on estimated delivery times, shipping costs, and international shipping options.

• Order Tracking
  Use our Order Tracking tool to check the status of your purchase. Just enter your order number and email.

• Returns & Exchanges
  If you’re not satisfied with your purchase, we offer a hassle-free return and exchange process. Review our Return Policy for details on eligibility, timeframes, and procedures.

• Payment Options
  We accept a variety of payment methods including credit/debit cards, PayPal, and more. Learn more on our Payment Policy.

3. Returns & Exchanges

We want you to be completely satisfied with your purchase. If something doesn’t meet your expectations, you can return or exchange eligible items within 30 days of receipt. Please make sure the items are unworn, unwashed, and in original packaging. For further details, visit our Returns & Exchanges page.

4. Size Guide & Product Care

• Size Guide: Unsure about sizing? Refer to our Size Guide for accurate measurements and fit advice.
• Product Care: Extend the life of your garments with our Product Care tips, designed to help you care for each material type.

5. Corporate & Bulk Orders

For corporate or bulk orders, including personalized items, please email us at bulkorders@dilloapparels.com. Our team will be happy to assist with custom quotes and timelines.

6. Feedback & Suggestions

We’d love to hear from you! Your feedback helps us improve. Please share your thoughts with us at feedback@dilloapparels.com.

Thank you for choosing Dillo Apparels! We look forward to providing you with exceptional service and quality products.